There’re a lot of practical pieces that must be in place to back up those words. One on them is strong relationships. It starts with partnering with other small businesses that share those values and back me up with their fine work. They must be reliable and diligent and care more than the next guy. I want each and every worker on my home sites to be proud of their workmanship. It’s true for everyone who steps on site, but it doesn’t take long to discover those who don’t share the desire for excellence and they are quickly on their way to somewhere else. It takes over 350 different individuals to build a house the way I do. And even though I’d like to, I cannot watch and micromanage each stroke of the brush, each saw cut and each tightened fitting. But I can search out the kind of people who clearly want their work to be immaculate – the ones who want to be successful and who share in my love of Integrity. One of the keys to building a fine home is to have fine people building it and maintaining long term relationships with those people.
Designing a home is another very interesting piece of the home puzzle. Form and function are not new concepts. They are not new words. We know that combining the right amount of that form and function, that style and taste, that cost and durability is what makes the new house fit you and your family. It’s like my grandfather told me and I have told my granddaughter….”That’s the name of the game”! There is a difference in quality and you have to understand that difference with knowledge and experience. The kind of paint that goes on the wood is important, but not as important as preparing the wood to receive the paint. The strength of concrete is highly important, but not as important as the foundation of soil under it. Concrete on its own is hard, but not very strong, in fact not strong at all. It must have other proper ingredients of steel and soil compaction and be formed correctly and be the right temperature and have the right amount of water. There are plenty of builders who either don’t know or don’t care about these things. This attention to detail costs more and no one can see the difference immediately. But I do see the difference. I believe the difference is the very thing that makes me a homebuilder. I build homes; there are some that only assemble houses. There’s a big difference.
Let’s talk about mistakes. It’s easy to leave this part out, but here goes. Every house is full of mistakes and full of frustrations. Home building is simply manufacturing outdoors – in the rain, in the sun, in the cold and in the hot windy air of Oklahoma. It’s all done with real people – people who have families, bills to pay, kids that are having a hard time finding their way, babies that are being born, parents that are dying and people who are eating fast food as their main diet. So yeah, mistakes are made. But it’s not about the mistakes. It’s about what to do when they occur. It’s about knowing how to spot them before they become too difficult or very expensive to correct. It’s about building a culture where it’s okay to make a mistake and call yourself out. No penalties at Brian D. Wiggs for calling in and saying I made a mistake. Okay, let’s fix it. A mistake is not a sign of someone not caring, it’s a sign of someone being human.